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For customer success & support

Answers in seconds, from your own docs.

Customers ask the same questions in a hundred ways. VeraGen answers from your help docs, policies and past replies, keeps every customer’s history in one place, and turns repeat questions into training.

Support agents with headsets helping customers
Photo: BaljkanN4 📸 / Unsplash

Sound familiar?

Three things that eat the week.

The knowledge scavenger hunt

Five tabs per ticket

The answer exists, in a wiki, a PDF or someone’s memory.

With VeraGen: ask across all your docs and get the answer with its source.

New agent, long ramp

Weeks before they’re confident

Training is shadowing and hope.

With VeraGen: Ascend turns your help content into courses, quizzes and role-play practice.

No memory of the customer

“As I said last time…”

Every conversation starts from zero.

With VeraGen: Thrive keeps each customer’s emails and history together.

Your knowledge, on tap

Ask your own files. Get answers with sources.

Upload the documents your work runs on, and every app — and Odin, the assistant — answers from them, says where the answer came from, and keeps them private to your account.

  • PDF, Word, Excel, web pages and more, read for the AI within minutes.
  • One project per client or team, so answers only come from the files you choose.
  • We don’t train AI models on your work. It stays yours.

The conversation is an illustrative example; the names and figures are made up.

You

What’s our refund policy for annual plans cancelled after 45 days?

VeraGen

Your Billing policy (v3, section 4) says annual plans can be refunded pro rata within 60 days of renewal, minus usage. After 60 days, no refund, but the plan runs to the end of the term.

You

Draft a kind reply for a customer asking at day 50.

VeraGen

A draft explaining the pro-rata refund is ready, quoting the policy.

How it fits your week

Three steps, no rollout project.

1

Bring the docs in

Help articles, policies and past replies in one place.

2

Answer with sources

Every answer says where it came from.

3

Train the team

Role-play practice for the hard conversations.

The apps you’ll use most

All included in every plan.

See every app

More roles

Try every app free for 14 days.

One account, every app, and $5 of AI usage to start. Set up in minutes; cancel any time before the trial ends and you pay nothing.