Mercato

Orders

Orders lists every order with its payment and fulfilment: orders bought on your website, and the ones you add here. New order adds one by hand: pick items, a discount code and a delivery option. Mercato prices it from your catalogue and your delivery options.

Watch the video

▶Orders, Shipping and Returns2:29 video

On an order:

• Record a payment for cash, a check or a transfer. Stock leaves when the order is paid in full.
• Mark fulfilled, or Ship… to add a tracking number or buy a label from a carrier.
• Packing slip opens a page to print: the order number, what goes in the box and where it goes, with no prices.
• Return label… buys a prepaid label for the customer to send the order back to your ship-from address. When the parcel arrives, choose It came back: the refund opens with Put the items back in stock already ticked.
• Refund… (owners and admins) gives money back, and can put the items back in stock. A refund is not owed again: after a part refund the order has nothing left to pay.
• Cancel order is for an order with no money on it.

Packing slips for many orders

Tick the orders in the list, then Print packing slips: one page per order, up to 50 at a time.

Orders from your website

A website order appears when it is paid: the payment is what makes the order, so an abandoned checkout never leaves an order behind. Its channel says website. See Sell on your website.

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